Command Panel Troubleshooting

Trouble Conditions
Your security system is powerful & smart

Your security system is able to automatically test itself for power failures, low batteries, nonworking sensors, and communication troubles with the central monitoring station. When a trouble condition is detected, a Trouble icon may display, along with a trouble message or trouble code. The error will clear once the problem is resolved.

Press [Disarm + your user code] to silence the trouble beeps.

Power and Battery Issues

Device Issues

Communication Issues

Panel Status Lights

still have a question?

Give us a call to speak to a Secure Team Technical Specialist.

(833)323-8238

Communications Test

Please test your system at least monthly to ensure proper communications with our monitoring station.

To run a Communications Test:

1. Be sure your Command panel is disarmed
2. On the panel, tap the right arrow to access the second menu
3. Tap Tools
4. Enter the master code
5. Tap the Advanced icon
6. Tap Comm. Test
7. The test will begin. This may take only a few seconds. A series of messages will display as the test is being run. When the test is complete, a message will display noting if the Broadband and Cellular communications passed or failed.
8. If a test failed, please call 1-800-ADT-ASAP for assistance.

System Reboot

To correct certain trouble conditions, you may be asked to reboot your Command system. A system reboot will shut down the Command panel and bring it back up again. Connections with the internet and system devices will be disconnected. They will be re-established when the system comes up again. System programming, such as user codes, panel options and Wi-Fi configuration will not be changed.

To reboot the system:

1.Be sure your Command panel is disarmed
2. On the panel, tap the right arrow to access the second menu
3. Tap Tools
4. Enter the master code
5. Tap the Advanced icon
6. Tap System Reboot
7. The screen will go blank for a few seconds, then "Resideo" will display. This is the manufacturer of the panel.The system will then display a message that it is starting up. This will take less than a minute.
8. Once the reboot is complete, the home screen will display.

Book a Virtual Consult

We're providing VIRTUAL home security assessments, free of charge, to homeowners looking to understand their home protection options. Schedule time with an expert today!

By clicking SUBMIT, I agree to be contacted by The Secure Team even if I'm on a Do Not Call list. In addition, by clicking the check box I consent to be called back by The Secure Team at the phone number provided, including cellular. You are not required to provide this consent to make a purchase from us.

Thank you! Your submission has been received!
Oops! Something went wrong.